Why was my order cancelled?/Why did you refund my payment?
If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment. Generally, our customer service staff will contact you by phone or email to discuss with you, but if we can not get in touch with you within 5 days after we receive your payment, we will have to cancel the order and refund for you.
Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we contacted you.
- By default, we will ship the item with the paypal registered address.
